Privacy Policy

1. Introduction

At Ledo Pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place orders, use our services, or interact with us in any way.

The scope of this policy covers all interactions you have with Ledo Pizza, including our website at ledos-pizza.rest, mobile applications, in-store visits, phone orders, and any other touchpoints where we collect personal information.

By using our services, you agree to the terms outlined in this Privacy Policy. We want you to know that we never sell your personal data to third parties for their marketing purposes.

This policy is designed to help you understand what information we collect, why we collect it, and what we do with it. If you have any questions about this policy, please don't hesitate to contact us.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, purchase preferences
• Order Information: Food preferences, allergen information, special dietary requirements (vegan, vegetarian, halal, kosher, gluten-free), favorite orders
• Payment Information: Credit card details (encrypted and securely stored), billing address, payment preferences
• Delivery Information: Delivery instructions, location data for delivery, table reservation details
• Communication Data: Contact form submissions, customer reviews, feedback, chat messages
• Loyalty Program Data: Rewards points, membership information, promotional preferences
• Catering Information: Event details, guest count, special requirements for catering orders
• Marketing Preferences: Newsletter subscriptions, promotional email preferences

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, clicks, scroll behavior, search queries
• Cookie Data: Session IDs, user preferences, analytics data, authentication tokens
• Location Information: Approximate location based on IP address for delivery purposes
• Performance Data: Site performance metrics, error logs, loading times

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction confirmations and payment status information
• Delivery Partners: Delivery status and location updates
• Marketing Partners: Demographic and interest information for advertising purposes

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing and fulfilling your food orders, managing delivery logistics
• Account Management: Creating and maintaining your account, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing usage patterns to improve our website and services
• Personalization: Customizing your experience based on preferences and order history

3.2 Communication

• Order Communications: Order confirmations, preparation status, delivery notifications
• Customer Support: Responding to questions, complaints, and feedback
• Important Notices: Policy changes, security alerts, account notifications
• Marketing Communications: Promotional emails, special offers, new menu items (with your consent only)

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant ads based on your preferences and behavior
• Traffic Analysis: Understanding website usage patterns and popular menu items
• Campaign Measurement: Measuring the effectiveness of our marketing campaigns
• Market Research: Developing new products and services based on customer insights

3.4 Legal Compliance

• Legal Requests: Responding to court orders, subpoenas, and legal process
• Fraud Prevention: Detecting and preventing fraudulent activities and unauthorized access
• Safety Protection: Protecting the rights, property, and safety of our customers and employees
• Dispute Resolution: Resolving disputes and enforcing our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

• Payment Processors: Processing secure transactions (e.g., Stripe, PayPal)
• Delivery Companies: Coordinating food delivery to your location
• Cloud Storage Providers: Securely storing data and ensuring system reliability
• Email Services: Sending order confirmations and marketing communications
• Analytics Tools: Analyzing website usage and improving user experience
• Customer Support Platforms: Managing customer inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: Complying with court orders, subpoenas, and legal investigations
• Regulatory Compliance: Meeting food safety, health, and business licensing requirements
• Rights Protection: Protecting our intellectual property and business interests
• Public Safety: Preventing harm and ensuring public safety in emergency situations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer data may be transferred to the new owner
• We will notify customers before any transfer occurs
• The new owner must comply with this privacy policy
• You will have the option to delete your account if you disagree with the transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Sharing testimonials or reviews (with your permission)
• Participating in market research studies
• Collaborating with promotional partners

5. Data Security

5.1 Technical Measures

We implement comprehensive technical safeguards to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption protocols
• Firewall Protection: Advanced firewall systems protect against unauthorized access
• Access Controls: Strict access controls ensure only authorized personnel can access data
• Security Monitoring: 24/7 monitoring systems detect and respond to security threats
• Data Backups: Regular secure backups ensure data recovery in case of system failure
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for collecting, storing, and processing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive plan for responding to security incidents
• Regular Audits: Periodic security audits and compliance assessments

5.3 Your Responsibilities

You can help protect your information by:

• Strong Passwords: Using unique, complex passwords for your account
• Password Security: Never sharing your login credentials with others
• Public Computer Safety: Always logging out when using public computers
• Phishing Awareness: Being cautious of suspicious emails or links
• Prompt Reporting: Immediately reporting any suspicious account activity

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Measuring advertising effectiveness and retargeting
• Web Beacons: Tracking email open rates and engagement
• Local Storage: Storing user preferences and shopping cart data

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• Accept or reject all cookies
• Accept only first-party cookies
• Delete existing cookies
• Receive notifications before cookies are stored

Note: Disabling certain cookies may affect website functionality, such as the ability to place orders or maintain your login status.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have certain rights regarding your personal information:

7.1 Right of Access

You have the right to request access to your personal data and receive information about how we process it.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data, subject to certain legal limitations.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances.

7.5 Right to Data Portability

You can request your personal data in a structured, machine-readable format.

7.6 Right to Object

You can object to processing of your personal data, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will promptly delete that information.

9. International Data Transfers

9.1 Protection Measures

When we transfer personal data internationally, we ensure adequate protection through:

• Adequacy Decisions: Transferring to countries recognized as providing adequate protection
• Standard Contractual Clauses: Using EU-approved contract terms for data transfers
• Data Processing Agreements: Binding contracts with third-party processors
• Security Measures: Implementing appropriate technical and organizational safeguards
• Regular Audits: Monitoring compliance with international data protection standards

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: For cloud storage and data processing services
• European Union: For data analytics and customer support
• Other Countries: As necessary for business operations, with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Safe Data Disposal

When data is no longer needed, we ensure secure disposal through:

• Electronic Deletion: Complete and unrecoverable deletion of digital records
• Physical Destruction: Secure shredding of paper documents
• Backup Removal: Deletion from all backup systems and archives
• Disposal Records: Maintaining records of data disposal activities

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online services. This Privacy Policy does not apply to these external sites.

We are not responsible for the privacy practices or content of third-party websites. These sites have their own privacy policies and terms of use.

We recommend that you review the privacy policies of any third-party websites before providing personal information or using their services.

Your interactions with third-party sites are your responsibility, and you should exercise caution when sharing personal information.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we do, we will notify you through:

• Website Notice: Prominent notification on our homepage
• Email Notification: Direct email to registered users
• Account Notification: Pop-up notification when you log in
• Explicit Consent: Requesting consent for significant changes

12.2 Checking for Changes

• The latest version of this policy is always available on our website
• Check the "Last Updated" date at the top of this page
• Continued use of our services after changes constitutes acceptance
• You may discontinue using our services if you disagree with changes

13. Contact Information

13.1 Complaints

If you have concerns about our privacy practices:

• Contact us first using the information above for resolution
• If unsatisfied, you may contact your local privacy supervisory authority
• For EU residents: Your local Data Protection Authority
• For California residents: California Privacy Protection Agency

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Unsubscribe Links: Click unsubscribe in any marketing email
• Account Settings: Update preferences in your account dashboard
• Customer Support: Contact us to opt out of all marketing
• Phone: Call us to update your communication preferences

14.2 Account Deletion

To delete your account and personal data:

1. Log into your account and go to account settings
2. Select "Delete Account" option
3. Follow the confirmation process
4. Or contact customer support for assistance

Note: Some data may be retained as required by law for tax, legal, or regulatory purposes.

15. Conclusion

At Ledo Pizza, we are committed to protecting your privacy and maintaining your trust. This Privacy Policy reflects our dedication to transparency and responsible data handling.

We believe that protecting your personal information is fundamental to building a strong, lasting relationship with our customers. Your privacy is not just a legal requirement for us—it's a core value that guides how we do business.

We invite you to contact us if you have any questions, concerns, or suggestions about this Privacy Policy or our privacy practices. Your feedback helps us continue to improve our privacy protections.

Thank you for choosing Ledo Pizza. We appreciate your trust and look forward to serving you delicious food while keeping your information safe and secure.

Remember to check the "Last Updated" date at the top of this page for the most current version of our Privacy Policy.