Terms of Service

1. Introduction and Acceptance

Welcome to Ledo Pizza ("we," "us," "our," or the "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Ledo Pizza regarding your use of our website located at ledos-pizza.rest (the "Website"), our food delivery and restaurant services, mobile applications, and all related services (collectively, the "Services").

By accessing, browsing, or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use our Website or Services.

1.1 Eligibility Requirements

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian. By using our Services, you represent and warrant that you meet these requirements.

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our Website with a new "Last Updated" date. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Ledo Pizza, a food service business operating under the laws of the United States.
• "User," "you," or "your" refers to any individual or entity that accesses or uses our Website or Services.
• "Services" refers to all services provided by Ledo Pizza, including but not limited to food preparation, delivery, catering, online ordering, and website functionality.
• "Content" refers to all text, images, videos, audio, graphics, software, and other materials available through our Website or Services.
• "Website" refers to ledos-pizza.rest and all associated subdomains and mobile applications.
• "Order" refers to any request for food or services placed through our Website, mobile app, phone, or in-person at our restaurants.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms and applicable laws. Specifically, you may:

• Browse our menu and restaurant information
• Place orders for food delivery or pickup
• Create and manage your user account
• Participate in promotions and loyalty programs
• Provide feedback and reviews
• Contact our customer service

3.2 Prohibited Use

You agree not to use our Services for any unlawful purpose or in any way that could harm our business, reputation, or other users. Prohibited activities include, but are not limited to:

• Violating any local, state, national, or international laws or regulations
• Engaging in fraudulent activities, including using stolen credit cards or false payment information
• Attempting to gain unauthorized access to our systems, accounts, or data
• Transmitting viruses, malware, or other harmful code
• Interfering with or disrupting the operation of our Website or Services
• Harassing, threatening, or abusing our staff or other users
• Providing false, misleading, or inaccurate information
• Reverse engineering, decompiling, or attempting to extract source code
• Using automated systems, bots, or scripts to access our Services
• Reselling or redistributing our Services without authorization
• Violating intellectual property rights
• Sending spam or unsolicited communications

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, including placing orders, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update your information to maintain its accuracy.

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. You must choose a strong password and not share your login information with others. We are not liable for any loss or damage arising from your failure to protect your account information.

4.3 Account Limitations

Each individual may maintain only one account. Creating multiple accounts to circumvent restrictions or abuse our Services is prohibited and may result in termination of all associated accounts.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason we deem appropriate. You may also delete your account at any time by contacting our customer service.

5. Products and Services

5.1 Food Safety and Quality Standards

Ledo Pizza is committed to maintaining the highest standards of food safety and quality. All our food preparation follows local health department regulations and industry best practices. However, we cannot guarantee that our food preparation areas are completely allergen-free.

5.2 Allergen Information and Disclaimer

We provide allergen information for our menu items to the best of our knowledge. However, our kitchen handles common allergens including wheat, eggs, milk, soy, tree nuts, peanuts, fish, and shellfish. Cross-contamination may occur during food preparation. If you have severe allergies, please inform our staff and exercise caution when ordering.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to correct errors, update prices, and modify menu items without prior notice. All prices are subject to applicable taxes and fees.

5.4 Order Acceptance and Processing

All orders are subject to acceptance by Ledo Pizza. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Unavailability of menu items
• Pricing or product information errors
• Suspected fraudulent activity
• Delivery location restrictions
• Inclement weather or safety concerns

5.5 Delivery Terms and Conditions

Delivery services are subject to the following terms:

• Delivery Zones: We deliver only within our designated delivery areas. Delivery fees may apply based on distance and location.
• Minimum Orders: Minimum order requirements may apply for delivery services, which vary by location.
• Delivery Times: Estimated delivery times are approximate and may vary due to order volume, weather conditions, traffic, and other factors beyond our control.
• Delivery Responsibility: Our responsibility for your order ends upon delivery to the address provided. You must be available to receive your order or designate an authorized recipient.
• Temperature-Sensitive Items: We take precautions to maintain appropriate food temperatures during delivery, but we cannot guarantee temperature maintenance for extended periods after delivery.

5.6 Order Cancellation and Modification

Order cancellations and modifications are subject to the following policy:

• Orders may be cancelled or modified only if they have not yet entered the preparation stage
• Once food preparation has begun, orders cannot be cancelled or significantly modified
• Cancellation requests must be made by contacting our customer service immediately after placing the order
• Refunds for cancelled orders will be processed according to our Refund Policy

5.7 Payment Terms

Payment is required at the time of order placement for online orders. We accept major credit cards, debit cards, and other payment methods as displayed on our Website. You authorize us to charge your payment method for the total order amount, including applicable taxes, fees, and delivery charges.

6. Intellectual Property

6.1 Our Intellectual Property Rights

All content on our Website and Services, including but not limited to text, graphics, logos, images, videos, software, and trademarks, is the property of Ledo Pizza or our licensors and is protected by copyright, trademark, and other intellectual property laws. The Ledo Pizza name, logo, and all related marks are trademarks of Ledo Pizza.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Website and Services for personal, non-commercial purposes in accordance with these Terms. This license does not permit you to:

• Reproduce, distribute, or publicly display our content
• Modify or create derivative works based on our content
• Use our trademarks or logos without written permission
• Remove or alter copyright notices or other proprietary markings

6.3 User Content License

When you submit content to our Website or Services, including reviews, comments, photos, or feedback, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, distribute, and display such content for business purposes, including marketing and promotional activities.

6.4 Copyright Infringement Reporting

If you believe that content on our Website infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.

7. User Content

7.1 Responsibility for User Content

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that your content does not violate these Terms, applicable laws, or the rights of any third party.

7.2 Prohibited User Content

You may not submit content that:

• Is illegal, harmful, threatening, abusive, or defamatory
• Violates intellectual property rights
• Contains false or misleading information
• Is spam, advertising, or promotional in nature
• Contains personal information of others without consent
• Is obscene, sexually explicit, or offensive
• Promotes discrimination, hatred, or violence

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content at our discretion, with or without notice. However, we are not obligated to monitor or review user content and are not responsible for content posted by users.

8. Disclaimers

8.1 Service Availability

Our Website and Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We may suspend or restrict access to our Services for maintenance, updates, or other reasons.

8.2 Food Quality and Safety

While we maintain high standards for food preparation and safety, we cannot guarantee that our food will meet your specific dietary requirements or preferences. We are not liable for adverse reactions to our food products, except as required by applicable law.

8.3 Third-Party Content

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of third-party sites.

8.4 No Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered professional nutritional, medical, or dietary advice. Consult with qualified professionals for specific health or dietary concerns.

9. Limitation of Liability

9.1 Liability Limitations

To the maximum extent permitted by law, Ledo Pizza's total liability to you for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of whether we have been advised of the possibility of such damages.

9.3 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, labor disputes, or technical failures.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ledo Pizza, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights
• Any content you submit or transmit through our Services

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Ledo Pizza. We provide these links for your convenience only and do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites. Your use of third-party services is subject to their respective terms and conditions.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use our Services ceases immediately.

12.2 Termination by User

You may stop using our Services at any time and request deletion of your account by contacting our customer service. However, you remain liable for any outstanding obligations or charges incurred before termination.

12.3 Effect of Termination

Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state of Pennsylvania, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from or related to these Terms or your use of our Services shall be resolved through good faith negotiations. If such negotiations fail, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13.3 Jurisdiction and Venue

For any legal proceedings that are not subject to arbitration, you agree to submit to the personal jurisdiction of the courts located in Philadelphia, Pennsylvania, and agree that such courts shall have exclusive jurisdiction over any such proceedings.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will provide notice by posting the updated Terms on our Website with a new effective date. We may also notify you via email or through our Services. Your continued use of our Services after any such changes constitutes acceptance of the new Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Ledo Pizza regarding your use of our Services and supersede any prior agreements.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms and our rights and obligations hereunder without restriction.

15.5 Headings

The headings in these Terms are for convenience only and shall not affect their interpretation.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

These Terms of Service were last updated on January 1, 2025. By continuing to use our Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.